Terms

PLEASE READ THESE TERMS OF USE ("Terms") CAREFULLY BEFORE USING THE SITE (the "Site")

THE SITE

This website is owned and operated by Big Sky Grup S.A, d/b/a/  Skytours, registered in the Principality of Andorra  under the registration number is 13379  llibre S-187  Foli 391-400, located at Avinguda Sant Antoni 78 -19, La Massana.  Skytours is and accredited Travel Agency and Member of IATA (International Air Transport Association). We are also Members of ASTA (American Society of Travel Agents), Members of the DRV (Deutscher Reiseburo Verband) and Member of SRF (Svenska Resebyraforeningen).

By using the Site, you signify your binding agreement to these Terms and Conditions. 

We reserve the right, in our sole discretion, to change, modify, add, or remove portions or all of these Terms at any time. Please check these Terms periodically for changes. Your continued use of the Site following the posting of changes to these Terms (including our "Privacy  and Cookie Policy") constitutes your binding acceptance of those changes.

We may change any or all content on the Site, including, but not limited to, products, programs, and/or services described on or offered through the Site, without notice, and without liability.

COPYRIGHT & LICENSES

All materials and content on the Site, including, but not limited to, images, illustrations, text, audio clips, and video clips, are protected by or consist of copyrights, trademarks, service marks, and/or other intellectual property rights ("Intellectual Property"). The Intellectual Property is governed and protected by European / American and worldwide copyright, trademark, and/or other intellectual property laws and treaty provisions, privacy and publicity laws, and communications regulations and statutes. The Intellectual Property is owned or controlled by us or other parties that have licensed
to us the right to use their Intellectual Property or the right to market their products and/or services (collectively the "Providers").

The Intellectual Property is provided solely for your personal, non-commercial use. You agree to abide by all additional copyright notices, information, or restrictions contained in any material or content on the Site. You may download any Intellectual Property solely for your personal, non-commercial use, consistent with these Terms, provided that you maintain all copyright and other notices contained in such Intellectual Property. You may not copy, reproduce, republish, upload, post, transmit, distribute, and/or exploit any Intellectual Property in any way (including by e-mail or other electronic means) without our prior written consent or that of the Providers. Modification of any Intellectual Property or use of any Intellectual Property for any other purpose is a violation of the copyrights, trademark rights, and other proprietary rights. The use of any Intellectual Property on any other site or networked computer environment, or maintaining unauthorized links to the Site, is prohibited by these Terms.

All software, applications, and modules (collectively, "software") used on the Site are proprietary to or licensed to us by other parties ("Software Providers", together with Providers, the "Providers"). You may not reproduce, reverse engineer, create derivative works of, reverse assemble or reverse compile, sell, lease, distribute, rent, assign, transfer, or modify any software on the Site.

The European / American laws control the export of products and information. You agree to comply with such restrictions and not to export or re-export the Intellectual Property to countries or persons prohibited under European / American\' export control laws. By using, copying, or downloading any portion of the Intellectual Property, you are representing that you are not in a country where such export is prohibited; that you are not on the US Commerce Department's Table of Denial Orders or the US Treasury Department\'s list of Specially Designated Nationals; and that you are not providing access to the Intellectual Property to any person similarly situated.

DATA PROTECTION

Sky-tours complies with Andorran legislation guidelines in matters of the protection of data of a personal nature (Andorran Qualified Law 15/2003 of the 18th of December and Andorran Data Protection Agency Regulations of the 9th of June 2010), approving the implementation regulations of the Organic Law and with other legislation in force at any time, and it seeks to guarantee the correct usage and handling of users personal data. To do this, in each form that collects personal data in the services which the user may request from Skytours, the user will be made aware of the existence and their acceptance of the specific conditions for the handling of their data in each case. Similarly, Skytours hereby states that it complies with the following Andorran Laws: 12/2013 of the 13th of June, regarding trade; 13/2013 of the 13th of June, on effective competition and consumer protection; and 20/2014 of the 16th of October, regulating e-procurement and operators which carry out their economic activity in digital space. It will always request of users consent for the use of their e-mail address for commercial purposes.

In addition to the above Sky-tours is also complying with the GDPR  Data Protection Regulation of the European Union.

INFORMATION SENT FROM USERS

The content you send to us, as between the two of us, whether via e-mail, forms, messages, ideas, and/or suggestions, becomes our sole property and is transmitted at your sole risk. You hereby represent and warrant that you own or have the right to submit the foregoing to us. We will respond to customer service questions in accordance with our "Privacy Policy."

You are strictly prohibited from uploading to the Site any material that contains any virus, worm, "trojan horse", time bomb, or similar contaminating or destructive feature. Violators may be prosecuted to the maximum extent of the law.

BEST PRICE TECHNOLOGY

Our state of the art booking engine uses artificial intelligence mimicking real travel agents search for finding the best fare and connection. Our personal knowledge and experience of over 30 years of ticket issuance are implemented in this new automated technology. Sometimes we break the travel on a given point and add two individual airfares together or use some other creative algorithm to get you a cheaper deal. Also if you are searching for a one-way airfare and this fare is higher than a round trip, we book and issue a round-trip for you where you only use the outbound ticket.
We update and improve our system all the time and proud ourselves having the most advanced booking engine on the Internet.

TICKETING, CHARGES AND REFUNDS

 We charge you in the currency you have chosen. We currently support 59 different currencies. If your currency is not listed, the charge will be done in European Euros (EUR).

Under certain circumstances, customers transacting with payment cards on a cross-border basis may be subject to additional fees levied by their local card issuer. Any query relating to these credit card fees should be taken up with the card issuer.

Most of the tickets offered on our website are non-refundable, non-transferable and not changeable. However, if the airline allows a full of partial refund, we will apply for the refund and provide you with a Credit Voucher issued by the airline or if possible, issued by Sky-tours. This credit voucher is valid and can be used for future purchases within one calendar year. If the voucher is issued by Sky-tours, you may use it for any purchase on our website. If the voucher is issued by the airline, you can only use this for a flight with the same airline and with the same name of the passenger the voucher is originally issued.

Our ticketing fees of $70 per ticket are, at anytime, non-refundable even in an involuntary situation. 

All refunds will be handled by our agents. Standard voluntary refunds will be charged at a fee of $65 / 60€ per ticket unless you have purchased special Support levels ( Premium-Platinum ). 

For involuntary situations, Sky-tours will charge a standard processing fee of $18 /15€ unless you have purchased special Support levels ( Premium-Platinum ). 

The refund amounts will be calculated over the base ticket amount, original ticketing fees and other services such insurance, will not be refunded. In some cases, the airline might offer a refund in the form of a travel voucher, in this case, Sky-tours will not be able to provide a cash refund to the customers.

FLIGHTS

We request and suggest all our customers to reconfirm their flight schedule 24 hours prior to their original departure time. The airlines may change or cancel the flight schedule due to security reasons, sky-tours.com do not have control on the flight operations and will not be responsible for any loss that may occur by the action of the airlines. 

Some airlines do not offer refund when the change is up to 90 mins, all major changes beyond 90 mins are subject to the passenger's acceptance and may be rejected to claim refund of the affected flight(s). 

In case you have more than one airlines involved in your itinerary , different airlines may not take responsability for the cancellation/changes done by other carrier even if the total journey is booked together or the connection is effected; general fare rules of the non-affected carrier may apply.

Sky-tours.com as your booking agency will follow the airlines rules and will not be responsible for the cost applied by the other carrier in this situation.

CANCELLATIONS & SCHEDULE CHANGES

All airlines periodically adjust their flight schedules. It is solely the passenger's responsibility to check flight times and reconfirm reservations, within 72 hours of departure with the airline. If any schedule change has occurred to your flights, you might be asked by the airline, to contact our 24/365 support center for assistance, in this case please contact us, and we will help you through the rebooking or refund. Sky-tours will not be responsible for any missed flights due to schedule changes by the airlines.  

FREE ASSISTANCE TO ENFORCE YOUR PASSENGER'S RIGHTS

We signed up with a third party protection service to enforce your right to compensation.  Should a flight be delayed or canceled AirHelp will alert you,  and offer you to represent you and claiming compensation from airline(s).

By accepting this Terms & Conditions, you agree to provide Your contact details to the company AirHelp Limited, a company incorporated in Hong Kong with its registered office at 9B Amtel Building, 148 Des Voeux Road Central, Central, Hong Kong (CB No. 1926223, BR No. 61625023-000) which may contact You with the offer for its services related to the Enforcement Services.  

In case You do not want to be provided with Our Enforcement Services, please inform us and we will cease their provision. In case we do not receive your notice disagreeing with its provision within 30 days as of the occurrence of the situation entitling You to the Claim, We understand that you wish us to provide you with these services and consequently will start the Claim recovery against the Selected Carrier (s).

FARE GUARANTEE

The fare is not guaranteed until ticketed. In order to ensure the authenticity of the payment mode used we take some verification measures and avoid any fraudulent activity on our web site. The airlines have all the rights to sell their tickets globally and this may sometime result in the fare getting sold out while verification procedure.

LEGAL RESPONSIBILITY

The Site may contain links to sites that are not maintained by us. While we make every effort to include links to only those sites that are in good taste and safe for our visitors, we do not regularly review materials posted on such sites. These links are provided solely as a convenience to you. We do not necessarily endorse all of the materials appearing on such sites. We shall not be responsible for, and we make no representation regarding, the content on such sites. If you choose to link to any third-party site, you do so at your own risk.

PRIVACY AND COOKIE POLICY

You have read our Privacy and Cookie Policy, the terms of which are incorporated herein and agree to such terms.
DISCLAIMER OF WARRANTIES
THE SERVICES AND MATERIALS PROVIDED BY THE SITE ARE PROVIDED "AS IS." TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE, AND OUR PROVIDERS OR DISTRIBUTORS, DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO: (1) IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE, AND TITLE TO ANY OF THE SERVICES AND MATERIALS PROVIDED ON THE SITE; (2) ANY WARRANTIES THAT THE FUNCTIONS CONTAINED IN THE SERVICES AND MATERIALS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; (3) ANY WARRANTIES REGARDING THE USE, OR RESULTS OF THE USE, OF THE SERVICES AND MATERIALS PROVIDED BY THE SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, TIMELINESS, OR OTHERWISE. YOU ALONE ASSUME ANY AND ALL COSTS ARISING IN CONNECTION WITH YOUR USE OF THE SITE. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

LIMITATION OF LIABILITY

UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL WE, AND/OR OUR PROVIDERS OR DISTRIBUTORS, BE LIABLE FOR ANY DAMAGES TO, OR VIRUSES THAT MAY INFECT, YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY ON ACCOUNT OF YOUR ACCESS TO, USE OF, OR BROWSING THE SITE, OR YOUR DOWNLOADING OF ANY MATERIALS, DATA, TEXT, IMAGES, VIDEO, AUDIO, OR OTHER INFORMATION FROM THE SITE. IN NO EVENT SHALL WE, AND/OR OUR PROVIDERS OR DISTRIBUTORS, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, DAMAGE, OR ANY SPECIAL, PUNITIVE, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING, BUT NOT LIMITED TO, LOST PROFITS OR LOST SAVINGS), WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, THAT ARISE OUT OF OR ARE IN ANY WAY CONNECTED WITH THE USE, OR THE INABILITY TO USE, THE SITE OR THE SERVICES OR MATERIALS ON THE SITE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL OUR AGGREGATE LIABILITY, OR THAT OF OUR PROVIDERS OR DISTRIBUTORS, EXCEED THE TOTAL CHARGES SET FORTH IN THE ITINERARY GIVING RISE TO ANY SUCH LIABILITY. ANY CLAIM OR CAUSE OF ACTION ARISING FROM, OR RELATING TO, YOUR ACCESS AND USE OF, OR PURCHASE OF PRODUCTS AND/OR SERVICES FROM, THE SITE MUST BE BROUGHT WITHIN ONE (1) YEAR FROM THE DATE ON WHICH SUCH CLAIM OR ACTION AROSE OR ACCRUED OR PURCHASE WAS COMPLETED. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. YOUR USE OF THE SITE SHALL BE AT YOUR OWN RISK.

THE SITE AS INTERMEDIARY

WE ARE ACTING AS AN INTERMEDIARY OR AS AN AGENT FOR PROVIDERS OF TRAVEL-RELATED PRODUCTS AND/OR SERVICES BY PROMOTING, SELLING OR ACCEPTING RESERVATIONS OR BOOKINGS FOR SUCH PRODUCTS AND/OR SERVICES (SUCH AS AIR AND GROUND TRANSPORTATION, HOTEL  ACCOMMODATIONS, MEALS, TOURS, CRUISES, TRAVEL INSURANCE, ETC.). WE SHALL NOT BE RESPONSIBLE FOR BREACH OF CONTRACT OR ANY ACTIONS OR OMISSIONS ON THE PART OF SUCH PROVIDERS, WHICH RESULT IN ANY LOSS, DAMAGE, DELAY, OR INJURY TO YOU AND/OR YOUR TRAVEL COMPANION(S), IF ANY. WE DO NOT GUARANTEE ANY OF SUCH PROVIDERS RATES, BOOKINGS, RESERVATIONS OR OTHER PURCHASE TERMS.
WE SHALL NOT BE RESPONSIBLE FOR ANY DISRUPTION OF TRAVEL-RELATED PRODUCTS AND/OR SERVICES, WHETHER RESULTING FROM BANKRUPTCY OF ANY TRAVEL PROVIDER(S), OR DUE TO MONETARY CRISIS, POLITICAL OR SOCIAL UNREST, LABOR PROBLEMS, MECHANICAL OR CONSTRUCTION DIFFICULTIES, CLIMATIC ABERRATIONS, LOCAL LAWS, DISEASES, NOVEL CONDITIONS, INCLUDING TERRORIST ACTIVITIES, AND/OR EVENTS OF "FORCE MAJEURE" (I.E., THOSE BEYOND OUR REASONABLE CONTROL).

INTERNATIONAL USE

We make no representation that materials or services available on the Site are appropriate or available for use in locations outside the European or US American Territory. Accessing materials and services available on the Site from territories where their contents are illegal are prohibited. Those who choose to access the Site from other locations do so on their own initiative and are responsible for complying with local laws.

TERMINATION

We reserve the right, in our sole discretion, and without liability, to terminate your access to all or part of the Site, with or without notice, for any reason or no reason.

INDEMNIFICATION

You shall defend and indemnify us, our Providers and Distributors, and each of their respective officers, directors, employees, and agents, from and against any claim, cause of action, or demand, including without limitation reasonable legal and accounting fees, brought by or on your behalf in excess of the liability described herein or by third parties as a result of your use of the Site.

ENTIRE AGREEMENT; GOVERNING LAW; VENUE; SEVERABILITY

These Terms shall be governed by and construed in accordance with the laws of the Principality of Andorra and the Regulations of the European Union without giving effect to any principles of conflicts of law. You agree that any action at law or in equity arising out of or relating to these Terms shall be filed only in the Courts of Andorra  and you hereby agree to consent and submit to the exclusive personal jurisdiction of such courts for the purposes of litigating any such action.

Last updated: April 2020